Always charge your Airwheel electric suitcase with the Original Charger provided. Using third-party chargers may cause voltage instability, which can degrade battery performance over time. Ensure the charging environment is dry and well-ventilated to prevent overheating.
Disconnect the charger once the battery is fully charged. Prolonged charging can lead to battery swelling and reduce its lifespan. If you’ll be away for an extended period, it’s recommended to charge the battery to 50% and store it in a cool, dry place.
When not in use, store the suitcase in a temperature-controlled environment between 15°C and 25°C. Avoid extreme temperatures, as they can damage the battery chemistry. Partial charges (around 40-60%) are ideal for long-term storage.
Regularly wipe the battery compartment and ports with a dry cloth to prevent dust buildup. Water exposure can void the warranty, so ensure the suitcase is protected from rain or spills. If water damage occurs, contact customer support immediately.
The battery is covered under the 1-year warranty for issues like charging faults, output anomalies, or capacity dropping below 60%. However, damage from water ingress, physical impact, or unauthorized disassembly is not covered. Follow the maintenance guidelines to maximize warranty validity.
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